Help
Cancellation, skipping, cadence changes, swaps, payment, delivery zones, holiday holds, and what happens when your pet decides it hates the food.
FAQ
Any time, from your account dashboard, with no fee. Cancellation does not refund shipments that have already gone out.
Yes. We email a reminder 24 hours before each delivery with a one-click skip link. Skipping does not affect your discount.
Switch between 4, 6 and 8 weeks whenever you like from the dashboard. The change applies from the next delivery.
Yes — swap to any other eligible food and keep the same schedule and discount. Useful when a puppy moves to adult food.
We charge the saved card 24 hours before dispatch. If a card fails we retry once after 24 hours and then email you.
Everywhere we ship: same-day inside the Athens ring road, next business day for Attica, 1–3 days for mainland Greece, 2–5 for the islands.
Yes. Pause the subscription from the dashboard for as long as you need — the discount resumes with the schedule.
Our food guarantee covers it. An unfinished bag your pet refuses is refundable as store credit within 14 days, and Sofia will help you pick the replacement.
The short version
Pause, skip, change cadence, swap the product, or cancel — all from the account dashboard, all without contacting anyone. We send a reminder 24 hours before every delivery precisely so that skipping is easy.
Elena in Glyfada once forgot to skip while on holiday and Andreas called to check before sending. That is the intended failure mode.
Email [email protected] and Sofia will answer, usually the same day. GDPR requests go to [email protected].